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General FAQs

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Getting Access
How do I get access to Approval Services?
For vendors submitting chip cards, terminals or mobile payment products to Visa for testing and approval, the process starts with a one-time Registration and Licensing step — see Chip Product Testing for the full process, or contact Approval Services below.
How do I get access to Technology Partner?
Register as a Visa Technology Partner to access the specifications, software and materials needed to develop products supporting Visa's chip and mobile technologies. Several licensing options give different levels of access. See Registration and Licensing for the steps and the options, or contact Visa Technology Partner below.
How do I join the Visa Tap Program?
For partners building and launching applications or features that use Visa's tap technology. The programme provides the documentation and certification processes needed to meet Visa's global security and functionality standards. See Visa Tap Program for details and to sign up.
How do I get access to Tap to Phone?
Tap to Phone partners are onboarded through Visa Partner Portal, not here. Once your organisation is set up there, you can sign in to Visa Digital Partner Services. If you have trouble signing in, contact Technical Support below.

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Contact Mailboxes

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Approval Services

Supports chip product testing, approval processes, and related product requests.
  • Chip product testing and approval
  • Accredited test laboratories
  • Visa approved chip products
  • Card and mobile applet requests

Visa Technology Partner

Handles requests related to licensing Visa chip and contactless specifications and software.
  • Licensing of Visa's chip and contactless specifications
  • Licensing and access to Visa related software

Visa Europe Chip Support

Serves as the primary contact for vendors conducting chip-related business in Europe.
  • Vendor support for European markets
  • Chip related inquiries in EU territory
  • Guidance for vendors doing business in Europe

Technical Support

Provides support for technical questions related to the site and related services.
  • Site access and navigation questions
  • Technical issues